The dispatch of orders will usually take place 1-2 working days after the transaction has been completed. We acknowledge the completion of all transactions via e-mail.
We reserve the right to delay the dispatch of our products if we deem it necessary to do so. We may take this action as a result of extreme weather conditions, such as snow. Orders completed just before Bank Holiday periods may be posted from the first working day afterwards, to avoid extra transit time.
When sending plants, it is extremely important to pack them as securely as possible, therefore we don't use stuffing. Instead we have developed a unique packaging method which makes plant movement virtually impossible in the parcel. Each pot is wrapped, therefore the compost is securely locked during transit and the roots won't be disturbed. Your item will arrive in perfect condition to your door.
In almost all circumstances, we use royal mail 24h or 48h service to send your parcel (please note that this is not a guaranteed next day service); or royal mail International Tracked and Signed to overseas. You have the option for signed for and guaranteed next day delivery. Royal Mail has length limitations for small parcels, it cannot exceed 60cm. Sometimes, we may use a fully tracked service which requires a signature upon delivery. Please expect some delay around Bank Holidays.
We combine postage whenever possible.
Please ensure that all of your address details are correct when placing an order. Within this information, please include a safe location where the plants can be left if you are unavailable to receive the order personally. However, only include this information if there is such a location.
We cannot be held responsible for any loss or damage to products once they have been dispatched and delivered in adherence to an address and delivery instructions given.
If you have any questions or you find anything not as expected about your received order, please do not hesitate to contact us and we will do our utmost to help.
It is important to us to care about the environment, so our plants are grown in reusable plastic pots and we pack our plants in recyclable cardboard boxes.