We, at Jurassic Plants Nurseries guarantee that we only send top quality trees, shrubs, and herbaceous plants. We inspect everything thoroughly before despatch to ensure the best possible quality. We also ensure that all of our products are packed as securely as possible in order to prevent any possible damage during postage.
However, please bear in mind the fact that plants may require a bit of TLC if they have been deprived of light for an extended period of time during postage. And also, when plants are dormant in the winter, their physical appearance might be completely different to what they might normally look like during the spring or summer. For example, herbaceous plants in their dormant state may only appear to be pots full of compost.
Our return policy lasts 30 days, this is your "cooling off" period. In the unlikely case you do not like your plant or it is not what you wanted, just let us know within 30 days of your purchase and we will provide a delivery address to return it for a full refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, on THIS basis.
Refunds without returns
We are confident that our plants, grown with a lot of TLC will perform well in your garden, therefore you are eligible for a full refund, without a return, if your plant fails to grow the way it should during the first 60 days after your delivery date, or if you ordered in Winter when the leaves are missing (between the 1st of November and 1st of March), 60 days after the 1st of March (31st of April), so you will have peace of mind that you plant will start to grow in Spring. This also applies in the unlikely event of a failed delivery or if the plant arrives damaged (extremely rare, with our method of packing).